Delivery Policy

*Products on Interiors are divided into two (2) sections with regards to shipping: Add to cart and add to quote.

1. Add to cart products takes a client straight to a checkout page where they can purchase the product and pay for shipping (via EFT or a Credit/ Debit Card).  This shipping starts from R99 and it is based on the size and/ or weight of the product.  Add to cart products are shipped within five (5) to seven (7) working days and is dependent on the courier service used.
2. Add to quote products are larger, custom made or custom ordered and require more interaction between Interiors and the client.  Each add to quote product will have a unique shipping cost as well as a unique shipping and/ or production timeframe depending on the product and the clients requirements.  A quote will be sent to the client directly which indicates the price of the product, the cost of shipping and the timeframe for delivery.

1. INTRODUCTION
This Delivery Policy applies to Savrands CC T/A Interiors and any of its subsidiaries – referred to as “Interiors” “We“, “our” and “us” in this Policy. By using this site, you agree to the Delivery Policy of this website (www.interiors.co.za), which is set out on this website page.

We reserve the right, at our discretion, to modify or remove portions of this Delivery Policy at any time. This policy is in addition to any other terms and conditions applicable to the website. We do not make any representations about third party websites that may be linked to the website.

2. DELIVERY
General delivery information:
Unless otherwise specifically stated or specifically agreed to, the delivery charges will be for your account. Delivery costs will either be shown during checkout or a consultant will contact you to discuss delivery costs. This will be indicated by a add to quote button next to a product instead of an add to cart button.  Please take note that Interiors makes use of various other courier/ shipping companies to deliver various products, each with there own policies.  Interiors and thus Interiors’ clients hereby adhere to those various policies.

2.1. Interiors or Interiors’ sub-contracted courier/ shipping companies delivers within the borders of South Africa only.

2.2. Deliveries are door-to-door and must be to a physical address within the borders of South Africa and not a Post Box. We do not deliver to any postal addresses. Please ensure all delivery details including the postal code are accurate, as you will be liable for all additional handling and shipping charges because of such errors. Please ensure someone is available to sign for and receive your goods at the time of delivery. We will deem it you, as the purchaser, assigns without prejudice and without a proxy, to a party other than yourself, to sign for your goods at your specified and confirmed delivery address should you not be present at the time of delivery.

2.3. You accept that Interiors does not have to prove that you received the delivery of such goods. You agree that it would only require us to prove that someone, not necessarily yourself, signed for the goods at your specified and confirmed delivery address. Although we monitor every purchase order to ensure we deliver your package.

2.4. Should you have not received your delivery of goods after 24 hours of the expired delivery period, you need to contact us within a maximum of 48 hours. Should you not notify us of a ‘no delivery’ within the period, you agree that we would deem you received the purchased goods.

2.5. Delivery of products purchased through the online store is subject to the geographical delivery framework as determined by our courier partner. Should your delivery address fall into one of these categories, you will be liable for any additional costs incurred in delivery, storage and or returning the parcel. Category list as follows; plots, farms, mines, military bases, major chain stores, power stations, game reserves and lodges and harbours.

2.6. Our online store differentiates between “homeware” and “furniture”. “Homeware” is considered any of the following products: curtains, bed covers, pillows, and decorative items. “Furniture” is considered any of the following products: chairs, lounge suits, tables, dining sets, servers, etc.

2.7. Failed delivery:

2.7.1. We will notify you of a failed delivery i.e., where no one was at the specified delivery address to receive and sign for the goods at the time of delivery. We will attempt to reschedule the delivery with you as soon as reasonably possible; however, you may be liable if we incur any additional handling and shipping charges for a re-delivery.

2.7.2. Goods shipped in error/ incorrect goods delivered: In the unfortunate event that you receive a delivery whereby the goods delivered to you does not match your products or its quantity as per your waybill/ purchase order, you agree to notify us immediately upon receipt of such delivery on 045 839 2714, to have the incorrect goods collected and the correct goods delivered to you.

2.8. Damaged goods delivered:
Please notify us within 24 hours of receipt of delivery on 045 839 2714, in the regrettable event that you receive a damaged product. We will do our best to have the damaged product (as determined by Interiors and our suppliers) collected and a new product delivered to you as soon as reasonably possible (weekdays only). This timeframe will also be dependent on stock levels within our store and with our suppliers.

2.9. Price of delivery:
Delivery prices differ and is determined by:

2.9.1. Location within major centres or outlying delivery areas;

2.9.2. Type of delivery. (Normal order, special order, customer order);

2.9.3. Weight and dimensions of the total purchase order; and

2.9.4. In the event of special delivery deals, the price of the product or total purchase order value could determine the delivery rate.

2.9.5. The price of your delivery for “homeware” items only will be calculated automatically and will be displayed before the payment process, in the shopping cart and at checkout.

2.9.6. The price of delivery for “furniture” will be determined by one of the Interiors’ consultants. All products considered “furniture” will be added to a quote during checkout and not straight to the cart. Interiors will determine the shipping price and contact the client with a total amount (product and the shipping thereof).

2.10. Delivery periods important to note:

2.10.1. Delivery service will start on payment confirmation received.

2.10.2. We deliver from Monday to Friday from 08:00 to 17:00 to both business and residential addresses.

2.10.3. No deliveries take place on a Saturday or Sunday or any other Public Holiday. We may request identification upon delivery.

2.11. Duration of delivery:

2.11.1. Delivery periods will be affected as per selected delivery type and delivery province and/ or area after collection from point of dispatch and between major centres from Monday to Friday.

2.11.2. It is important to note that delivery timelines differ depending on stock levels. The customer will be duly informed if any issues arise with regards to delivery times. Products that are purchased online (i.e., “homeware”) will be delivered within two (2) to five (5) working days from payment being received.

2.11.3. A timeframe of seven (7) to twenty-one (21) working days should be allowed for products considered “furniture”. In both instance, shipping reference- and tracking numbers will be given to the client so that they can track their order.